Privacy Policy | Van Engine Works

Welcome to Van Engine Works.

We appreciate your interest in our services and take your privacy seriously. Please carefully review our Privacy Policy, as it outlines the methods through which we collect, use, and safeguard your information when you engage with us as detailed in paragraph 2. By interacting with us through the specified actions in paragraph 2, you consent to the collection and use of your information in accordance with this policy.

About Us

Van Engine Works stands as a premier van engine provider in Romford, UK, specializing in the supply and installation of reconditioned, rebuilt, and remanufactured van engines. Our expertise spans across all van makes and models, focusing on delivering high-quality, low-mileage van engines along with ancillaries, gearboxes, and other essential motor parts. We dedicate our efforts to meticulous testing, supplying, and fitting to meet the highest standards of performance and reliability.

Collection of Information

Your information is crucial to our ability to provide you with superior service and products. We collect your data through several methods:

Website Registration: When you register on our website, we collect basic information such as your name, address, email address, and telephone number. Optionally, you may also provide detailed information about your business and personal preferences to enhance our services.
Product or Service Orders: Placing an order on our website requires you to provide your personal and business names, addresses, contact details (including phone number and email address), and payment information to process transactions efficiently.
Offline Interactions: We also gather information when you contact us through traditional methods such as phone, fax, email, or postal services. This information typically includes contact details and the nature of your inquiry or request.

Use of Your Information

The information we collect from you may be used to:

Provision and Maintenance of Our Website: We are committed to delivering, managing, and maintaining our website to ensure it operates efficiently and meets the needs of our users.
Enhancement and Personalization: We aim to continually improve and customize our website, tailoring it to better suit user preferences and provide a more personalized experience.
Usage Analysis: By analysing how our users engage with our website, we gain valuable insights that help us to optimize its functionality and the overall user experience.
Innovation and Development: We are dedicated to developing new products, services, and features that enhance our offerings, driving innovation to fulfil evolving user demands.
Communication and Customer Service: We communicate with users either directly or via our partners to offer customer support and provide updates on our website and other relevant information. This also includes marketing and promotional communications designed to inform you of beneficial opportunities.
Email Correspondence: We send out emails to keep you informed about critical updates, news, and exclusive offers that might interest you.
Fraud Detection and Prevention: Our commitment extends to the security of our users, and we actively implement measures to identify, investigate, and prevent fraudulent activities and other misuse of our website.

We commit to handling your information with utmost care and security, ensuring that it is used only for legitimate business purposes and in compliance with applicable privacy laws.

Use of Your Information

We utilize your information to furnish you with the services and information you request, as well as to facilitate any necessary van engine fittings you might need. Additionally, we may reach out to you to gather feedback regarding your experiences with our products, services, and website. Your information is also employed for marketing purposes, as detailed in paragraph 5 of this document. Furthermore, we analyse the collected data to help us manage, support, enhance, and evolve our website along with the products and services we provide.

Disclosure of Your Information

Your information may be shared with various parties, including:

Our suppliers, business partners, and affiliated group companies, who may need access to your information to deliver the services or information you have requested. This can also include sharing your information for marketing objectives as outlined in paragraph 5.
Third-party service providers, such as payment processors and website hosting companies, who assist us in our operations. While these parties may incidentally access your information, we take stringent measures to ensure your data remains secure and is not used for their own purposes.
Other entities, in the event of a negotiation or completion of a sale or purchase of business assets. This also extends to any organization to which we may transfer our contractual obligations.
We may also share aggregated data about user interactions with our website with third parties, but this data will be anonymized to prevent individual identification.

We are obligated to disclose your information when required by law. Moreover, we may provide your information to law enforcement or in the face of legal proceedings, when necessary, as long as such disclosure does not violate data protection laws.

Traffic Data Collection and Use

This website employs Google Analytics, a web analytics service from Google, Inc. (“Google”), to enhance user experience and improve site functionality. To comply with Google's requirements, we must include the following details: Google Analytics operates by using “cookies”—small text files stored on your device. These cookies collect data about your interactions with our site, such as the pages you visit and the features you use.

The data gathered by the cookies, including your IP address, is sent to Google and stored on. Google processes this information to assess your website usage, compile reports for us on site activity, and provide additional services related to site and internet usage. In some instances, Google may share this data with third parties if legally required, or if these third parties process the information on behalf of Google. Importantly, Google will not link your IP address with any other data held by them.

You have the option to disable cookies by adjusting your browser settings. However, turning off cookies might limit your ability to fully engage with our website. By continuing to use our site, you are giving your consent for Google to handle your data in the ways outlined above.

For more detailed information about Google Analytics, you can visit http://www.google.com/analytics.

Additionally, our servers automatically log certain traffic data, such as your Internet Protocol (IP) address, the websites you visited before and after ours, and general site usage statistics like page hits and views. While this data provides insights into site traffic and trends, it does not allow us to identify you personally.

Updates to Our Privacy Policy

From time to time, we may make changes to our privacy policy to reflect updates in our practices. Whenever such changes are made, we will ensure the updated policy is posted on our website. We encourage you to review our privacy policy periodically when you visit our website to stay informed about how we are protecting your information.

Security Measures and Information Storage

We are committed to securing your personal information. To achieve this, we employ suitable technical and organizational safeguards to protect against unauthorized or illegal processing, accidental loss, destruction, or damage of your data. However, as the internet is inherently insecure, we cannot fully guarantee the safety of data transmitted to our website. Any data transmission is done at your own risk. Should you receive or choose a password that allows you to access specific areas of our website, please ensure the confidentiality of your password and do not share it with anyone.

Further Information and Cookie Policy

For detailed information on our use of cookies and instructions on how to block them, please visit our dedicated website at https://www.vanengineworks.co.uk/ (United Kingdom). If you have any queries or comments regarding our cookie usage, feel free to reach out to us at gdprcomplaints@vanengineworks.co.uk.co.uk.